Legal
Privacy Policy
Last updated: January 2025 · We take your privacy seriously.
1. Who We Are
Innovate Frameworks (RC: 2020) is a software development and training company registered in Nigeria, operating from Abuja, FCT. We are the data controller for any personal data covered by this policy. Contact: [email protected] | +234 802 999 1063.
2. Data We Collect
We collect information you provide directly, including: (a) Contact form submissions — name, email address, phone number, company name, and your message; (b) Training enrolment — name, email, phone, and payment details processed via our secure payment partners (Paystack/Flutterwave); (c) Project enquiries — project details, budget range, and business information. We also collect limited technical data automatically, including page visit timestamps, referring URLs, and browser type for analytics purposes (we do not use invasive tracking).
3. How We Use Your Data
We use your personal data to: respond to your enquiries; manage project engagements and client relationships; process training enrolments and payments; send you relevant updates about your project or course (you can opt out at any time); improve our website and services; and comply with legal obligations. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal bases: (a) Contract — to fulfil service agreements and training contracts; (b) Legitimate interests — to manage our business relationships and improve our services; (c) Consent — for marketing communications (where you have specifically opted in); (d) Legal obligation — where required by Nigerian law.
5. Data Retention
We retain client and enquiry data for 7 years after the end of an engagement, in line with standard Nigerian business record-keeping requirements. Training records are kept indefinitely to support certification verification. Marketing preferences are retained until you withdraw consent.
6. Data Security
We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, access controls, and regular security reviews. Our staff are trained in data handling best practices. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authority within 72 hours.
7. Your Rights
You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data (subject to legal retention obligations); object to processing for marketing purposes; and withdraw consent at any time. To exercise any of these rights, email [email protected] with the subject "Data Rights Request".
8. Third-Party Services
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We use the following trusted processors: Paystack and Flutterwave (payment processing), Cloudinary (media hosting), and Vercel (website hosting). Each processor has its own privacy policy and appropriate data protection agreements in place.
9. Cookies
We use essential cookies to operate the website and optional analytics cookies to understand how the site is used. Please see our Cookie Policy for full details. You can manage cookie preferences at any time through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify significant changes by posting a notice on our website. The "Last updated" date at the top of this page indicates when it was last revised.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: [email protected] | +234 802 999 1063 | Abuja, FCT, Nigeria.